Problem
What needed to change
Integrations were brittle and slow to deliver, blocking cloud adoption and slowing customer onboarding.
Approach
Architecture + execution
- Defined secure connector patterns covering auth, retries, backoff, and observable failure handling.
- Implemented modern auth flows and token lifecycle management across providers.
- Introduced data contracts and operational playbooks to make integrations predictable to run.
Results
Outcomes that held up
- Reduced integration time from weeks to days via reusable connector patterns.
- Improved reliability by standardizing error handling, observability, and runbooks.
- Unlocked cloud adoption by removing legacy integration bottlenecks.